Shipping & Delivery
Our aim is to ensure that all of our postage and packing charges are as competitive as possible. Please see below our standard delivery charges for all web orders:
- Traceable courier delivery for all US orders – $3.95 and FREE on orders over $50 (1-2 working days)
- Traceable courier delivery for Canada and Mexico – $35 (Up to 5 working days)
Upon receiving your online order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and at this point, your card will be debited. Your order will then be dispatched.
We aim to dispatch all items ordered before 15:00pm on the same working day, via a 48-hour courier service. Whereas we make every effort to comply to this rule, please allow up to 5 working days for delivery of all in-stock items. Delivery times may take longer if you are outside the UK.
We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. Delivery to the more remote parts of Scotland in particular may take longer than other mainland UK deliveries. Occasionally, we may need to cancel an order if we will be unable to deliver. In this situation, if you have already paid we will refund you the full amount including any delivery costs as soon as possible.
We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed.