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Here at Strive, we are dedicated to ensuring that you are 100% happy with your purchase(s). We therefore offer a no quibble 28-day guarantee on all of our stock items.
If you would like to swap your items for an alternative product, simply complete the exchange form enclosed within your order and send the product(s) back to us.
If you can’t settle on an alternative item, then please complete the returns form enclosed within your order and send back the product(s). Once we receive the product(s), we will refund you within 14 days of receipt.
All items returned within 28 days of purchase will be given a 100% refund, however it is the responsibility of the customer to cover all costs of returning items to us. We advise you to use a recorded delivery service as we cannot accept responsibility for items lost in post.
This returns process does not affect your statutory rights.
30 Day Comfort Guarantee
To qualify for this guarantee, you must provide a proof of purchase from the official Strive Footwear website with the promotional guarantee clearly stated. All returns must be received back within 30 days of the original order being placed. Once the product(s) has been received, we will refund the product cost within 14 days.
The 30 Day Comfort Guarantee can only be given to orders which contain the discount code received on the email when signing up. This coupon will only be provided to customers signing up through the banner in the footer of the website. The coupon will not be provided if signing up during the creation of an account.
For defects resulting from production or material errors, Strive Footwear will provide our customer with a replacement product free of charge. Customers have up to 12 months from the order date to declare any defects. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations.
To raise a warranty claim, the customer must contact our customer care team on +44 (0)808 178 2526 or email firstname.lastname@example.org. All claims will be assessed on a case-by-case basis. All Strive products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the Strive website.Amazon Customers
You must authorise your return through your Amazon order page prior to sending your parcel back to us to avoid any delays with your refund. Please include your Amazon order number in the parcel so we may find your details quickly. Read more about returning to Amazon here